Responsibilities:

Support client's key business processes and applications through hands-on configuration and development, coordination of new development requests, and management of application integration to Salesforce.

  • Provide and design solutions and required architecture to business requests for client's Salesforce environments.

  • Develop and review specifications for enhancements to client's Enterprise Applications and associated database environment(s)

  • Design and build high-performance, reusable, and reliable Apex code with best practices.

  • Translate requirements defined in business, functional, and use case documents or operational artifacts into solutions in the Salesforce Platform

  • Develop and execute comprehensive system test plans, conditions, test scripts, and test cases.

  • Recommend and facilitate best fit solutions through accurate assessment of workflow, data, and other process related problems.

  • Test bug fixes to ensure performance success as per requirements and deploy them to production.

  • Complete regular internal system audits and prepare for upgrades.

  • Provide direct support to both technical and non-technical users including but not limited to end user issues, enhancement requests, troubleshooting various system problems, and other administrative needs within the Salesforce Platform

  • Liaise between the Technology team and other client Business Units

  • Collaborate with business partners to establish suitable processes to support development and change management activities.

  • Assist in the creation and delivery of related user documentation and end-user training to grow the Salesforce skillset and adoption across the client.

  • In practice, the position requires not only technical expertise, but also specific substantive knowledge of the breadth and depth of the client business operations agency-wide, as well as the technical platforms, so that the challenges can be met.

  • Develops productive relationships with our customers and builds Subject Matter Expertise in their fields during engagements, understanding and translating business unit functions and how information service operations, specialized tools, and software facilitate those functions. Uses this understanding to communicate value propositions and risk mitigation for proposed engagements and use case documents.

  • Works with others cooperatively, demonstrating a willingness to be a team player, and contributing to a work environment that focuses on shared departmental goals.

  • Support DOL's Mission, Ethics and Values in keeping the general operational standards of client.

Qualifications:

You'll be a good fit for this role if you have experience:

  • Seven (7) + years of application development experience in large enterprise settings delivering solutions on the Salesforce platform, with experience in a government or state agency a plus.

  • At least one active Salesforce certification

  • Mastery of Computer Science, software development and data architecture methodologies, obtained via university degree or work experience.

  • Proven track record achieving desired business outcomes through defining system architecture, identifying gaps between current and desired end-states, and delivering comprehensive solutions.

  • Extensive experience developing advanced Apex, Lightning Web Components, advanced complex triggers, Visualforce pages, SOQL, scheduled batch jobs, and SOAP/REST Integrations

  • Professional experience authoring requirements, definition, design, and other related project and system documentation

  • Demonstrated ability to effectively identify and translate user requirements in business, functional, and test scenarios for project of various sizes and complexity.

  • Ability to leverage customization of Salesforce objects, Salesforce workflows, and Process Builder to automate processes and improve Service productivity and adoption.

  • Hands-on experience in data management including data cleansing, uploading data using data loader, creating validation rules, pick list values, and lookup filters to ensure data quality.

  • Demonstrated experience designing custom objects, custom fields, picklists, page layouts, workflow, approval processes, validation rules, custom tabs, Visualforce pages, and email generation according to application requirements.

  • Strong knowledge of Salesforce configuration capabilities and be able to recommend best practices and identify areas where custom development is required.

  • Proven experience and knowledge of Agile methodologies, managing projects on Jira and other CI/CD tools.

  • Strong understanding of environment management, release management, code versioning best practices, and deployment methodologies - working in cloud and on-premises environments

  • Intermediate proficiency with Microsoft 365, including Word, Excel, PowerPoint, Visio, Teams, and SharePoint

  • Highly organized and able to maintain detailed documentation on processes, standards, and projects.

  • Exceptional time management and prioritization skills, with the ability to effectively multitask.

  • Ability to work independently and collaboratively with technical and non-technical staff, as well as senior management and across Commonwealth of Massachusetts organizations.

  • Strong written and oral communication skills with the ability to clearly communicate and provide technical support to both technical and non-technical audiences.

  • Working on projects with external vendors. Many of our product teams are composed of both external vendors and internal team members. We will rely on you to advocate for client with our vendors, directing them to ensure that the vendor's team is delivering high-quality software on time and according to agreed-upon functionality.

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